About us

About the President

Alexandra Ben-Tzur has been the president of Carefect Home Care Services since July 2010.

She is a seasoned health care leader with over 25 years of experience in multiple home care companies both in the public (non-for-profit) and private sectors. Alexandra have been employed by some of north America largest and well-known home health care organizations and managed branches in multiple areas (e.g. Toronto, Brampton, North York) which provided both nursing and personal support workers services.

Alexandra is a collaborative leader who believes in teamwork and building relationships to encourage personal growth and development. She is recognized for having an open, collaborative and results-oriented approach.

For additional information, please contact us.

Call 1-877-515-7665

Alexandra Ben-Tzur Carefect Owner

Carefect Advantages

Certificated Experienced Caregivers

All our healthcare experts and caregivers have been trained professionally and have the verified, relevant experience needed to provide the different home care services we offer effectively. All of our caregivers have valid First Aid and CPR training. Our caregivers are often provided with additional diverse training to enhance their skillset on specific service areas such as Alzheimer’s and Dementia.

Caretaker Profile Match

We have developed a unique caretaker profile matching process to ensure that a client is assigned with the best caregiver available, based on the client’s individual needs, preferences, limitations and type of service required. This process has proven to create a very positive environment for the client, their family and their assigned caregiver which results in a very high level of service and overall client satisfaction that is maintained throughout the whole service period.

25 years of experience

Our executive management, care managers and caretakers have very extensive work experience in the homecare-healthcare field and industry including public, non-for-profit and private sector (Canadian and International). Our staff’s knowledge and experience are on display from the first time a potential client contacts us to discuss the different services we provide, and continues as we discuss the process of building their customized care plan and the selection of their caregiver.

Multiple locations

We provide all of our services in the major regions of the Greater Toronto Area (GTA) and beyond. Our current service areas include: Toronto (multiple locations such as Downtown, Etobicoke and Scarborough), the York Region (Markham, Richmond Hill and Vaughan), the Peel Region (Mississauga and Brampton) and more. Contact any of the branches that is closest to you to for more information.

Single Canadian Ownership (Not a Franchise)

All of our locations and operating regions are owned and operated by the same business entity and executive management. Without the limitation of separately owned and managed franchises, Carefect can maintain the same high standard of service our clients come to expect across all locations and at the same prices. In addition, all locations have the same availability to resources, such as the same staff and caregivers, even in the event that a client moves to a different service area.


Ms. L. Mississauga, Ontario

My dad is in a nursing home, and although his needs are being met, I wanted to get him a part time PSW [Personal Support Worker]. I was looking for someone to be his companion, and take him on outings away from the home. I researched a lot of agen...

Mrs. G. Thornhill, Ontario

Please accept our sincere appreciation for providing the excellent in-home care services during the convalescence of my husband after hospitalization for severe accident injury. Particularly of note was the clear perception that you provided at...

Ms. W. Toronto, Ontario

Just a note to thank you for the wonderful care that you and your staff supplied for my Mom. Your big heart and caring attitude was evident from our first conversation on the phone and it was obviously passed down to your staff. The women you chos...

Mrs. D. Toronto, Ontario

My family and I have been fortunate enough to come in contact with Carefect from October 2012 till May 31st 2013. It was a stroke of luck that I picked up their brochure from Sunnybrook Health Care Services where my mom was recovering from brain s...

Carefect Home Healthcare Services

Whether you are looking for an in-home caregiver to assist with daily living activities for an aging parent, companionship for seniors or someone who has just had surgery and is being released from the hospital, Carefect is here for you.

Any Questions?

Call: 1 877 515 7665

Frequently Asked Questions (FAQ)

What different services do you offer?

Carefect offers a full range of non-medical home care services. Our office staff can help you determine the specific services that are right for your situation.

Can I receive a short term care?

Yes. Our services term is based on your needs. Our office staff will work with you to create a plan of care specific to your individual needs.

Can you care for someone in a facility (hospital, nursing home, or assisted living)?

Yes. We provide services to you wherever you call home.

What if a family member is moving to a care facility while receiving Carefect’s services?

We will work with you and the facility to continue providing the services you request.

Do I have to sign a long term service contract?

No. Carefect is here to meet your needs, and as your needs change, so will the services you receive. Our service agreement reflects this to meet your changing needs.

How often do I get billed for services?

Billing is done on a Bi-weekly basis.

What if I need to speak to someone in the office after business hours?

Carefect's office staff is available 24 hours a day, 7 days a week, all year long (including holidays). When the office is closed, there is an on-call person available to help you.

What should I be looking for in a non-medical home care agency?

Good in-home care agencies should respond immediately to your home care needs:

  • They should have someone available to you 24 hours a day, 7 days a week, 365 days a year.
  • They should guarantee that services will always be provided.
  • The caregivers should be a company employees.
  • Their employees should be bonded and insured.
  • They should screen their caregivers and have criminal background checks for each one of them.
  • They should provide periodic visits to your home to check on their employee and to make sure that you are happy with the services you’re receiving.

How long will it take to set up a service?

Service can be provided once the in-home assessment is completed.

What happens if a caregiver is unable to show up for a scheduled shift?

If your family’s caregiver is unavailable for any reason, another is made immediately available.

How do you select my caregiver?

All of our caregivers have successfully passed a reference and criminal background checks. we match your specific needs and requirements to the skills and background of each caregiver to find the best candidate.