Below are some answers to the typical questions that Carefect professionals receive when helping people select a home care plan designed specifically with your or your loved one’s needs in mind.
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What different services do you offer?
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Carefect offers a full range of non-medical home care services. Our office staff can help you determine the specific services that are right for your situation.
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Can I receive a short term care?
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Yes. Our services term is based on your needs. Our office staff will work with you to create a plan of care specific to your individual needs.
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Can you care for someone in a facility (hospital, nursing home, or assisted living)?
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Yes. We provide services to you wherever you call home.
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What if a family member is moving to a care facility while receiving Carefect’s services?
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We will work with you and the facility to continue providing the services you request.
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Do I have to sign a long term service contract?
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No. Carefect is here to meet your needs, and as your needs change, so will the services you receive. Our service agreement reflects this to meet your changing needs.
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How often do I get billed for services?
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Billing is done on a Bi-weekly basis.
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What if I need to speak to someone in the office after business hours?
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Carefect's office staff is available 24 hours a day, 7 days a week, all year long (including holidays). When the office is closed, there is an on-call person available to help you.
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What should I be looking for in a non-medical home care agency?
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Good in-home care agencies should respond immediately to your home care needs:
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They should have someone available to you 24 hours a day, 7 days a week, 365 days a year.
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They should guarantee that services will always be provided.
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The caregivers should be a company employees.
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Their employees should be bonded and insured.
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They should screen their caregivers and have criminal background checks for each one of them.
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They should provide periodic visits to your home to check on their employee and to make sure that you are happy with the services you’re receiving.
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How long will it take to set up a service?
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Service can be provided once the in-home assessment is completed.
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What happens if a caregiver is unable to show up for a scheduled shift?
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If your family’s caregiver is unavailable for any reason, another is made immediately available.
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How do you select my caregiver?
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All of our caregivers have successfully passed a reference and criminal background checks. we match your specific needs and requirements to the skills and background of each caregiver to find the best candidate.
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